FAQs

How can I make an appointment? 

1) You can call our main number 919-720-4876

2) You can click the Appointment Request link here or under  "Book Appointments" in the homepage. You can choose among available appointment times and doctors

3) Download the app Healow on your smartphone (IOS and Android) and click on find appointment tab . 

 

 

What are your hours? 

M-F:  8AM - 6PM 

Sat: 10AM -1PM

 

 

What insurances do you take and what is your insurance policy? 

Please click on the New Pediatric Patients link. If you do not see your insurance listed feel free to call us .

Insurance companies are responsible to you , the policyholder , not the doctor. As a courtesy to you. our office will file your claims to your insurance company as long as we accept an aggrement with your insurance company. However, we do not determine the amount of coverage and you should be aware of your benefits prior to all office visits. Any questions you may have concerning your insurance benefits should be directed to your insurance representative.

 

 

Do you accept patients without immunizations ? 

 As of January1st '17 , we will no longer accept NEW patients who won't vaccinate or request an alternative schedule. As a new patient you are required to sign our vaccine policy that states that you will be discharged from the practice if you don't consent to CDC recommended vaccines at 2 months of age. Existing patients and their siblings will be grandfathered. This will ensure that our herd immunity is protected. Herd immunity is very important since many vaccines such as the measles vaccine needs a 90-95% vaccination rate to prevent outbreaks. When this rate drops below that critical level outbreaks such as measles, pertussis (whooping cough) and meningitis starts to surface and causes illness and even mortality that could have been prevented. None of our vaccines have thimerosal which is a additive to some multidose vials. 

 

We follow the CDC immunizations guidelines and are firm believers that immunizations are very safe. Most vaccine reactions are usually minor and temporary, such as a sore arm or mild fever.  Very serious health events are extremely rare and are carefully monitored and investigated. You are far more likely to be seriously injured by a vaccine-preventable disease (e.g Pertussis, Measles, Meningitis) than by a vaccine. 

 

 

 

 

Do you have after hours and weekend call coverage? 

Yes we do . Please call our main number after 6 pm to obtain our afterhours phone number. This phone will be answered directly by Dr.Ozturk or Dr.Guerra

 

What if I don't have insurance?

We strongly recommend to apply for Medicaid first. http://www.ncdhhs.gov/dma/medicaid/apply.htm

If you do not qualify we have discounts and reasonable pricing for physicals as well as sick visits. 

The practice provides equal access to all of their patients regardless of source of payment